Privacy policy.
Privacy Policy for Clear Earth LLC
Last Updated: May 1, 2025
1. Information We Collect
We may collect the following types of personal information:
Contact Information: This includes your name, email address, phone number, postal address, and any other contact details you provide to us. This information is often collected through forms on our Website, during consultations, or through our CRM system.
Project Information: Details about your property, energy usage, solar system requirements, and any other information relevant to your potential or actual solar project.
Device and Usage Information: When you visit our Website, we may automatically collect certain information about your device and how you interact with our Website, such as your IP address, browser type, operating system, referring URLs, pages visited, and browsing activities. This data helps us improve our Website and user experience.
Communication Data: Records of our communications with you, including emails, phone calls, and messages exchanged through our CRM or other platforms.
Marketing Preferences: Information about your preferences for receiving marketing communications from us.
Financial Information: In some cases, we may collect financial information necessary for processing payments or financing options, such as bank account details or credit card information. This information is handled securely and in compliance with applicable regulations.
2. How We Collect Your Information
We collect your personal information through various means, including:
Direct Interactions: When you fill out forms on our Website (e.g., contact forms, quote requests), contact us via phone or email, or provide information during consultations.
Automated Technologies: Through cookies, web beacons, and other tracking technologies when you visit our Website. These technologies help us understand your browsing behavior and preferences.
GoHighLevel CRM: When you interact with us, your information may be entered and stored in our GoHighLevel CRM system to manage our communications, track leads, and provide our Services efficiently.
Third-Party Sources: We may receive information about you from third-party sources, such as marketing partners or publicly available sources, but only as permitted by law.
3. How We Use Your Information
We may use your personal information for the following purposes:
Providing and Managing Services: To respond to your inquiries, provide consultations, prepare proposals, manage project installations, and deliver our Services.
Communication: To communicate with you about our Services, project updates, appointments, and respond to your questions and requests. This often occurs through our GoHighLevel CRM.
Marketing and Promotions: With your consent where required by law, we may send you promotional materials, newsletters, and information about our services and offers that may be of interest to you. You can opt-out of these communications at any time.
Improving Our Website and Services: To analyze Website usage, understand customer needs, and improve our Website, Services, and customer experience.
Legal and Compliance: To comply with applicable laws, regulations, legal processes, or government requests.
Internal Operations: For our internal administrative purposes, such as record-keeping, data analysis, and improving our business operations.
4. How We Share Your Information
We may share your personal information with the following categories of recipients:
Service Providers: We may share your information with third-party service providers who assist us in delivering our Services, such as installation contractors, payment processors, and IT support providers. These providers are contractually obligated to protect your information.
Business Partners: We may share information with trusted business partners, such as financing companies, to offer you relevant services.
Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you if such a transfer occurs and your information becomes subject to a different privacy policy.
5. Your Rights and Choices
You have certain rights regarding your personal information, subject to applicable law:
Access: You may have the right to request access to the personal information we hold about you.
Correction: You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: You may have the right to request that we delete your personal information under certain circumstances.
Objection to Processing: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include physical, technical, and administrative safeguards. For example, information stored in our GoHighLevel CRM is protected by the security features of that platform. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your personal information.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the specific purposes for which it is processed.
8. Use of Cookies and Similar Technologies
Our Website may use cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and personalize content. You can control the use of cookies through your browser settings. Please refer to our Cookie Policy (if we have a separate one) for more detailed information.
9. Third-Party Websites and Services
Our Website may contain links to third-party websites or services that are not owned or controlled by Clear Earth LLC. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.
10. Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our Website or through other reasonable means. Your continued use of our Services or Website after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.